Spencer
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Articles
Recent activity by Spencer-
Individual vs Organizational Accounts and How to Switch Between Them
I'm Not Seeing My Organization TrainingsWhenever you're not seeing the right trainings, there's a good chance you're on the wrong account.How to Know if You're in Your Individual AccountIn your Ind...
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Live Scan, Background Checks, and Fingerprinting
Many users who come to our platform may often look for Live Scan, background check confirmation, and/or fingerprinting services. We offer online compliance training and unfortunately cannot access ...
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How Do I Make A Report?
The Federal Child Abuse Prevention and Treatment Act (CAPTA) requires each State to have procedures in place for requiring certain individuals to report known or suspected instances of child abuse ...
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No Access to Content - Login Access Authorization Token
Sometimes it happens! On the very rare occasion, Mandated Reporter Training may experience an error while processing your request. Error OccurredIf you receive the message "An Error Occurred Proces...
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Organization Email Invite Instructions [EMAIL TEMPLATE FOR ADMINS]
Getting started setting up your organization? Here is a default message template you can use to craft messaging for your learners when getting started with training:There are also screenshots attac...
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How to Reset Your Password
Forgot your password? Here's how to reset it: From the Log In page, click the Forgot Password link (below Log In button/or click that link). Enter your email address (the one used on your registere...
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How to Take an Exam
Complete your training and ready for the exam?Here's a quick video to show you how to take an exam (once all the prerequisite courses are complete). How to Take an ExamTo begin an exam, you should ...
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Can Two People Use the Same Account?
One Account Per UserAt Mandated Reporter Training we require all users to have their own unique individual account (AKA Personal Account). Our trainings result in a certification of the training, w...
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Join Org Webpage Instructions [EMAIL TEMPLATE FOR ADMINS]
Getting started setting up your organization? Here is a default message template you can use to craft messaging for your learners when getting started with training:Hello,At [Organization Name], we...
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Error Message Glossary
Seeing an error message and not sure what to do next? No problem! Browse the list below to find your error and the steps to resolve it.If the solution requires help from our team, simply submit a t...