How Do I Retake Training?

Mandated Reporter Training makes it easy to take training again, in order to create a new certificate with an updated completion date. 

Retake Training

Assuming you've completed the training once before, all you need to do is navigate to the Trainings tab and select the training you are looking to renew. 

Simply click on the training card and at the bottom of your screen under your Certificate row, there should be the option to Retake Training. 

Below is an image of what you should see when attempting to retake a training.

Once you click Retake Training a modal will pop up confirming that you would like to add a new training session. 

Once you click Retake, your screen should refresh and present you with a new training session. If not, please refresh your screen or contact support. 

Refresh Page

If for some reason you are not seeing the Retake Training button and are sure you've completed the active session (and it's been more than an hour since you completed), try refreshing your browser. Sometimes your browser remembers where you were last and a good refresh will help flush it out.

*Note for California Users: The General Training course is a required pre-requisite for all of the profession-specific training including: School Personnel, Child Care Providers, Mental Health & Social Workers, Medical Professionals, Law Enforcement, and Clergy. 

We're aware that California's Office of Child Abuse Prevention (OCAP) previously made the General Training a one time requirement. However, as of June 2023, this has changed.

Because the General Training course includes a large amount of the baseline requirements for mandated reporters, including information that gets updated frequently as legislation changes, OCAP is now requiring this course to be retaken to earn a new certificate. 

However! With the change in June 2023, it is also a newer, shorter course! What was previously a four hour General Training course, has been optimized to just two hours. In addition to shortening the audience courses, this means you can now complete your entire profession-specific training in less time than the original General Training.