Trainings with Multiple Courses

Mandated Reporter Trainings Contain Multiple Courses

Most of the Mandated Reporter trainings consist of multiple modules, typically a few course modules, followed by an exam module. If it helps, you can think of it like a math equation...

General Course + Profession-Specific Course + Exam = Certificate

See an example training below. 

School Personnel Training

This training consists of three modules: 

• Module 1: General Training (general course)
• Module 2: School Personnel (profession-specific course)
• Module 3: School Personnel Exam (exam)

Completion all three of the above modules results in the School Personnel certificate.

What if my training progress is stuck? Why is not letting me move on? 

Sometimes our course player doesn't record all of the interactions or clicks you've made and marks the course as incomplete. If this is happening, please submit a help desk ticket and our agents will be able to assist you.

IMPORTANT - If you need to pause the course and come back later use Exit Training or Exit Course.

DO NOT close the tab or browser, OR leave the course player open for multiple hours. This can (and most likely will) result in a loss of progress.

Pre-Requisite Courses

When you add your training, you'll notice that most of the module icons are disabled (greyed out), with the exception of the first module. This training is required to be completed in order. This means that you need to complete the first module before you can move onto the second module, and so on. Generally, we want you to take the courses before you can take the exam.

*Once you've completed the first module, you can still access the completed course content until you complete the entire training and earn a certificate. 

General Training is Included in Profession-Specific Trainings

In order to maintain compliance with state laws for mandated reporters, the general training course is a required pre-requisite for all of the profession-specific trainings. You will see the general training course required in all profession-specific trainings*.

There is common confusion that learners need a certificate for every individual course. This isn't necessary. The certificate produced as part of your profession-specific trainings INCLUDES the general training. 

*A few trainings are modified versions of the general training and standalone: Human Resources, Supervisors, Volunteers.

Help! What if I completed the standalone General Training course before the profession-specific course? Do I have to retake the General Training?

No! You will not have to retake the training. If you completed your General Training recently and just need the progress transferred, please reach out to our help desk and one of our agents will be able to assist you.