Error Message Glossary

Seeing an error message and not sure what to do next? No problem! Browse the list below to find your error and the steps to resolve it.

If the solution requires help from our team, simply submit a ticket or click Get Help to contact us.

Error Message	Location	Meaning	Solution
Username [Email] is already taken.	Login screen	You have an account with us and your email is already registered with our platform.	Simply login here or reset your password.
You have an open invitation. <a>Resend invitation email</a>.	Login screen	Your admin has already issued you an invite to your email.	Please reach out to your admin to issue you another invite. Here is an article on how to locate emails issued by our system.
You need to confirm your email. <a>Resend Verification Email</a>.	Login screen	You have begun the registration process but haven't verified your email.	Click the link in the error message to resend the verification email or contact us and we can manually verify it.
Incorrect username/password	Login screen	Our system cannot locate an account with the email address/password combination you provided.	Reset your password or contact us to reset it for you. We cannot locate passwords.
Something went wrong...	Login Screen/Training Dashboard	Typically related to browser/data caching.	Log out and log back in Close and restart your browser/refresh Restart your device
Hmmm... can't reach this page https://server.scormsimple.com refused to connect.	Course player	Your connection is behind a firewall or proxy that is blocking internet traffic from our server.	Potential solutions include: Whitelisting our server: https://server.scormsimple.com Changing physical location Changing how you access the internet
Error: Server Error Occurred/ You Don't Have Access to This Content	Training Dashboard	Our platform had an error processing your request or you timed out.	Log out and log back in Close and restart your browser/refresh Restart your device