How to Add an Admin to Your Organization Account

Organizations may have more than admin managing training for your learners, so let's learn how to invite them!

How to Invite Admins

1. Use the sidebar navigation and click on Organization --> Administrative Users
2. Click "Add User" in the top right
3. Enter their personal information, role, and location.  
4. Click "Add User" at the bottom to issue their invitation to join
5. They should now appear on the Administrative Users grid. 

How to Upgrade Learners Role to Admin

If a learner is already associated with your organization, they still need to be added via the Administrative Users page as shown above. However, since the user is already associated with your organization, their role should be automatically updated after they log out and back in.

The organization admin account can be accessed through the normal login link here. Once logged in (if they aren't automatically logged in to the admin account), they can use the sidebar navigation, click their name, and select Go to Organization App.

Switching or Migrating Admins

ATTENTION!

If the primary admin email on the account is no longer going to be managing the account - make sure that the new admin is ACTIVE on your organization account ('Learners' tab) prior to removing access to the old admin.

If you need assistance adding/associating admin or removed access prior adding a new admin, please reach out to our Help Desk.