Organization Email Invite Instructions [EMAIL TEMPLATE FOR ADMINS]

Getting started setting up your organization? 

Here is a default message template you can use to craft messaging for your learners when getting started with training:

There are also screenshots attached to this article you can download and attach to your email.

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Hello,

At [Organization Name], we are pleased to provide mandated reporter compliance training in partnership with Mandated Reporter Training. You will soon receive an invitation email with a link to register and begin your training.

Invite Instructions

Once you receive the invitation via your email, simply follow the steps provided to set up your account and start training. There are also screenshots attached to this email of every screen you should see when accepting the invite (for new and existing users).

1. Click the link, then follow the steps to register.
   • If you already have an account, sometimes your browser will automatically log you in and break this link. Please copy the invite link and paste it into an incognito/private browser window to complete the process.
2. Once logged in, you'll see an invitation message. Accept the invitation to join [Organization Name].
3. You will be automatically redirected to your [Organization Name] account. Be sure you are on your [Organization Name] account, whenever logging in (top right). This ensures that administrators can see your training progress.
   • If you see your name in the top right, click the drop-down to view if [Organization Name] appears, if not please review Step 1. 

Training Instructions

Your administrator has assigned the training you are required to complete. It should be assigned automatically but if it isn't you can add it yourself. 

1. Get started by clicking Browse Trainings to add your assigned training.
2. Click your assigned course to add it to your training dashboard.
   • When logging into to your organization account for the first time, you should see training automatically assigned. If you don't please reach out to [admin email] to assign you to a group or assign you training.
3. Click Start Course to launch the on demand course player.
4. Use the course player toolbar to navigate through the course. Your progress is saved as you navigate through the course.
   • IMPORTANT - When you are pausing training or complete your training use Exit Training or Exit Course if you need to leave the course and come back later. DO NOT close your browser OR leave your training open. This can result in a loss of progress.
5. Once all course pages have been viewed and the exam has been passed, the system will automatically record the completion and issue a certificate available for download. Your admin's will have view of your certificate automatically. 

Support Instructions 

At any time if you need help, reach out to us using the Get Help button in the bottom right of the site. Alternatively, visit our Help Center at mandatedreportertraining.zendesk.com.