Course Saving Errors

The courses are designed to save your progress as you move through the lessons. You can track progress by viewing the menu in the top left. All the check marks indicate the pages you have already visited. At any time, you can exit the course without losing this progress.

Save Progress Before Exiting Your Training

What if my training progress is stuck? Why is not letting me move on? 

Sometimes our course player doesn't record all of the interactions or clicks you've made, and marks the course as incomplete. If this is happening, please submit a help desk ticket and our agents will be able to assist you.

IMPORTANT - If you need to pause the course and come back later, we highly suggest using Exit Training or Exit Course buttons to save progress__.

Resume Where You Left Off

If you have already started a training module, when reopening a course or exam, you are given the option to Resume or Restart (at the bottom of the course player prior to clicking play).

• Selecting Resume will keep all your progress in the training, putting you back on the last screen you viewed. If you've completed the training, this is the last screen.
• Selecting Restart will clear all your progress and put you back at the beginning of the course or exam. If you have completed your course and chose Restart, this will also disable access to future courses until you complete this course again.
• Changing Language will also DELETE ALL saved data for the course so far, and it cannot be recovered. Please make sure you have selected the right language before moving through training

Sometimes, users will begin the exam and close out to go back and reference the course by clicking the link to Retake Training. We recommend clicking Yes to keep your stored progress for the training. Then, you can scroll back through or use the menu in the top right to view the content. 

Multiple Windows Open

It's possible that you've clicked to open the course multiple times. Maybe you started on your desktop and then resumed on your phone. Or maybe you started on your desktop and didn't close the course when you paused. This opens the course in multiple browser windows or tabs. 

Be sure you only have one browser open while engaging with the course. 

Still Not Saving?

Sometimes, there are some other issues that may be factoring in. 

• Weak Internet Connection It's possible that your internet connection may be weak and causing your device to disconnect, therefore not saving your progress as you view the slides.
• Too Many Interactions In some rare cases, it's possible that you've engaged with a course too much (ironic, we know). This occurs occasionally if you retake a course or exam over and over. 

In either of these scenarios, simply reach out and our technical support can assist further.