I Can't Find My Training

Mandated Reporter Training provides compliance certification for professionals and volunteers. After completing your online training and exam, you can easily access, download, and share your course certificates as proof of completion. This article explains the simple steps required on our platform to manage your training certificates with confidence.

Locating Your Certificate

1. Log in to your Mandated Reporter Training account.
2. Navigate to 'My Certificates' or 'My History' from the main side navigation menu.
3. Locate the completed course for which you wish to access the certificate.

Downloading Your Certificate

1. On the course entry, click the 'Manage' button or the 'Download Certificate' link if available.
2. Your certificate will download in PDF format, ready for saving or printing.

Sharing Your Certificate

1. After downloading your certificate, open the PDF document.
2. Attach it to an email or upload to your organization’s required platform.
3. For some organizations, you may share the certificate directly from the system if a sharing link is provided.

Troubleshooting and Support

• Revisit your 'My Certificates' and ensure you have completed all required modules.
• Access available instructional videos directly within the Help Center.
• If you encounter issues, contact Mandated Reporter Training support for assistance.

It says I don't have access to this content...

In these cases your Login Authorization Token has most likely expired. This token last for 24 hours to make signing in easier and quicker but after will require you to re-login after that timeframe for data and account safety. 

You can just simply log out and log back in to solve the issue. 

Login page: https://account.mandatedreportertraining.com/login