Here's Answers to Your Questions About the California System Upgrade
In June 2023, we completed a major system upgrade that brought new and improved courses to all users in California. Here’s a look back at what changed and what it meant for your account.
What Happened to Incomplete Courses?
As part of the upgrade, all courses that were still in progress expired on June 26, 2023. This was necessary to make way for the new course versions.
Beginning June 27, 2023, all users started training on the updated courses. If you had a course that expired during the transition, you would have seen a notice about the expiration along with a Retake Training button. Clicking that button allowed you to begin the latest version.
Please see this article about Retiring Courses.
Did Accounts Change?
No. All existing accounts stayed intact through the transition. As long as you kept your email and password, you could log back in after the upgrade without interruption.
Forgot your password? Users could still use the Forgot Password option to reset it. And for those who couldn’t recall their email, the Help icon in the lower right corner connected them with support.
Were Certificates and Training History Affected?
No. Training history and certificates remained safely stored in user accounts.
From the Training page, users could scroll down to the Training History section to see details like start dates, completion status, and certificate links. For users with multiple trainings, each course could be accessed by selecting its tab before viewing the Training History.
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What if I Need Help?
Don't worry, we've got our support team standing by to assist.
You're in the right place! You've clicked the Help icon in the lower right corner to get assistance with technical support. Still have questions? Simply use the Get in Touch option to send us a message (we even allow you to share photos with us!)
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