Here's Answers to Your Questions About the California System Upgrade
In June 2023, we completed a major system upgrade that brought new and improved courses to all users in California. Here’s a look back at what changed and what it meant for your account.
What Happened to Incomplete Courses?
As part of the upgrade, all courses that were still in progress expired on June 26, 2023. This was necessary to make way for the new course versions.
Beginning June 27, 2023, all users started training on the updated courses. If you had a course that expired during the transition, you would have seen a notice about the expiration along with a Retake Training button. Clicking that button allowed you to begin the latest version.
Please see this article about Retiring Courses.
Did Accounts Change?
No. All existing accounts stayed intact through the transition. As long as you kept your email and password, you could log back in after the upgrade without interruption.
Forgot your password? Users could still use the Forgot Password option to reset it. And for those who couldn’t recall their email, the Help icon in the lower right corner connected them with support.
Were Certificates and Training History Affected?
No. Training history and certificates remained safely stored in user accounts.
From the Training page, users could scroll down to the Training History section to see details like start dates, completion status, and certificate links. For users with multiple trainings, each course could be accessed by selecting its tab before viewing the Training History.
What's New About the Upgrade?
New and Improved Courses
Our courseware team has updated all of our courses to make them more efficient and accessible. This also means, in many cases, the courses are shorter than they were before.
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Fresh New Look
Our courses have gone through a makeover. Colors, images, layout, lesson structure, even the voice over alongside the onscreen content is new. This should make the courses easier than ever. -
Course Player Upgrade
The delivery of our courses has improved. Use the new toolbar in the bottom to navigate through the course, replay the timeline, adjust the volume, and more. We recommend viewing on desktop browsers, but if you access on mobile, you may want to rotate find the optimum view for your device. -
Resource Links
We've removed all the penal codes and legal information from the courses and linked directly on our site. You can still access them while in the course alongside the slide content, but also later outside of the course. This means the courses are shorter for you and easier to update as laws change over time.
Fresh New Website
The website has gone through a makeover. At first glance, you'll see new colors and slightly different branding, but nearly the same user interface - for now. We know change is hard, so we wanted things to work the same with some small improvements to start.
Over time, expect the website to get better and better with new features and functionality and optimized user experience.
Easier Access to Technical Support
Access to our technical support just got easier. Instead of navigating to our contact form, simply use the Help button in the lower right side of your screen.
How To Video - Submit a Help Desk Ticket
We've also built up our knowledge base; simply ask our smart bot a question and if there's an answer already available it will be delivered to you instantly. Still need help? Just click the Get in Touch button in that same window to send us a message (we even accept photos/screenshots!)
Associate with Organizations
We know that many learners are employees or volunteers of an organization, such as a school, child care center, hospital, church, police department, or other similar company.
Frequently, learners self-report their training certifications to their organizations by printing or emailing a copy of their certificate to their employers.
Mandated Reporter Training has now made it easier to associate with organizations, complete assigned trainings, and share certifications. Organization administrators can now invite learners to associate, allowing the organization to assign trainings and track training certifications directly from the Mandated Reporter Training website.
How To Accept an Invitation from an Organization
Organization Accounts
We also optimized the ability for organizations to manage groups of learners and their trainings.
On registration, users can now create an Organization account, in addition to their individual account. (Don't worry, if you've already created an individual account you can still create an organization from your profile.)
How to Register and Setup an Organization
This account type offers additional functionality that allows administrators to invite learners to associate, assign trainings, manage groups of learners and track training certifications directly from the Mandated Reporter Training website.
Stay tuned as we'll be continuing to add functionality to these accounts.
We've heard you - keep sharing your tips and requests with us!
What if I Need Help?
Don't worry, we've got our support team standing by to assist.
You're in the right place! You've clicked the Help icon in the lower right corner to get assistance with technical support. Still have questions? Simply use the Get in Touch option to send us a message (we even allow you to share photos with us!)
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