I Didn't Receive the Verification Email

You've just registered with Mandated Reporter Training, but you're not yet able to log in. What happened?

Email Verification

To make sure you're not a robot, we verify that the email you used to register is accurate. To do this, we send an email to your address with a 6-digit code to activate your account. 

Sometimes these automated email messages get lost.

Here's some of the common causes: 

• Messages are filtered by your email host. Please try checking your junk folder or all mail folder for the message.
• Messages have a delayed send. Wait 5-10 minutes to see if that email shows up.
• It's possible there was a typo in your email address at signup. Try registering again using your correct email address. If you are able to create a new account, your email was entered incorrectly initially. Please look for the new verification message in your email inbox. If you receive an error trying to create a new account, there is already an account created for your address. Please reach out to us using the form below for additional assistance.

Resend Verification

1. To resend the verification go to the log in page. Here's a direct link for you.
2. Attempt to log in, this will fail and that's both excepted and what we are looking for. There will be an error message that offers to send you a new verification. Use the link.
3. This will do two things. First, it will navigate you to a new page. DO NOT leave this page, if you need to use the browser to access the code, do so in a new window, or a different browser.
4. Second thing, it will send an email with a new TOTP code. Grab the code, and use it on the verification page mentioned above.

This should verify the account and allow you to log in normally.

Things to Search For in Your Inbox

• Sender/from email [e-mail]
• Sender/from email [e-mail]
• Term "Mandated Reporter Training"

Still no luck? Don't worry, we can help. Reach out to our technical team to get additional assistance.