How to Download a Certificate

You can log into your account at any time to view and download a certificate for completed training.

For Individual Learners - Achievements Page

All training certificates are now available in the Achievements tab in the sidebar navigation menu.

From the Trainings Page

Right after you complete your training, the option to manage your certificate will be made available under your exam. Simply click ‘Manage’ to view your certificate information page. There will be some of the relevant information about them, including date of completion and the certificate number. Simply click the ‘Download’ button in the top right corner to download a PDF of your certificate.

From the Dashboard

In the Dashboard there are two ways to access your Achievements page. In the top right, you can either click Certificates Expiring or Certificates Earned. From there you can navigate to the Certificate you want to download, review, or share by clicking ‘View and Share Achievement’.

From Achievements

Log into your account
Navigate to the Achievements page using the sidebar navigation menu
Locate your certificate and click on View and Share Achievement
Click on Download

I completed my training, where is my certificate?

If you believe that you've completed your training but haven't earned your certificate, the following tips may help:

Be sure that you've actually completed your exam. Some confuse the ending scenarios with the exam. However, these are not graded. On your training session, you will see a green "Start Exam" button to confirm this.
Some courses require a fee to be paid for the certificate prior to the exam being taken. Once this fee is paid, you will get access to your exam. If you have an organization covering costs, reach out to our help desk, who can help get you associated and transfer your certificate.
Sometimes saving errors can occur due to browsers, internet connection, multiple course players open, etc. If you have completed your course and it did not save, reach out to our help desk, who can assist you.
Otherwise, if you have completed your training and exam but your certificate is not showing up on your Achievements page, please also submit a ticket to our help desk, who can investigate.

FAQ

How do I upload my certificate?

We unfortunately do not support the ability to upload certificates or files from outside our platform. If you want to share your certificate within our platform, you can use the certificate sharing or download and upload our certificates somewhere else.

How to share certificates.

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